Case Study - Synthetix https://synthetix.com Customer service software | Conversational AI Thu, 28 Jul 2022 15:58:39 +0000 en-GB hourly 1 https://wordpress.org/?v=6.6.2 How Major UK Beauty Retailer Reduced Handling Times And Boosted Customer Satisfaction  https://synthetix.com/case-study/beauty-retailer-case-study/ Tue, 05 Apr 2022 08:43:22 +0000 https://synthetix.com/?p=27726 Case Study A client from 2013, leading Health and Beauty Retailer wanted a customer service solution that allowed them to support their customers in a variety of different ways, including self-service and agent-assisted. Their existing FAQ capabilities were limited in content and laborious to manage. The Beauty giant wanted a solution that was easy to […]

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]]> How Synthetix Helped Major Utility Company Significantly Reduce Call Volume And Chat Times https://synthetix.com/case-study/major-utilities-case-study/ Tue, 15 Mar 2022 09:25:30 +0000 https://synthetix.com/?p=27593 Case Study Working together from 2009, our Utility customer continues to provide excellent CX through a blend of Synthetix’s self-service and agent-assisted customer service channels.  Download Case Study PDF Company Profile 3,000 Employees Serving 1.4 Million Homes & Businesses Multilingual customer service Reducing Calls And Chat Duration Whilst Boosting Customer Satisfaction The customer experience was streamlined as […]

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]]> Yorkshire Building Society And Synthetix: 17 Years Of Delivering Excellent CX https://synthetix.com/case-study/yorkshire-building-society-case-study/ Tue, 15 Mar 2022 09:04:19 +0000 https://synthetix.com/?p=27576 Case Study One of the UK’s largest building societies, Yorkshire Building Society provides financial services online, over the phone and via their 240 locations. Yorkshire Building Society deploys Synthetix’s customer service chatbot, self-service tools and live chat across its brand portfolio to streamline online CX and boost CSAT.  Download Case Study PDF Company Profile £45 Billion in assets […]

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]]> How Financial Services Provider Achieved Significant Contact Reduction With Synthetix Tools ​ https://synthetix.com/case-study/financial-services-provider-case-study/ Mon, 14 Mar 2022 17:11:55 +0000 https://synthetix.com/?p=27508 Case Study Synthetix began working with one of the UK’s leading Financial Services providers in 2014, with goals to deflect routine queries to self-service channels and enhance CX. Since then they have implemented our CX suite including FAQ tools, chatbot, live chat and SEO-friendly help centre.  Download Case Study PDF Company Profile 1,500 Employees 2.5 […]

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