Utilities - Synthetix https://synthetix.com Customer service software | Conversational AI Mon, 09 May 2022 16:21:09 +0000 en-GB hourly 1 https://wordpress.org/?v=6.6.2 How Synthetix Helped Major Utility Company Significantly Reduce Call Volume And Chat Times https://synthetix.com/case-study/major-utilities-case-study/ Tue, 15 Mar 2022 09:25:30 +0000 https://synthetix.com/?p=27593 Case Study Working together from 2009, our Utility customer continues to provide excellent CX through a blend of Synthetix’s self-service and agent-assisted customer service channels.  Download Case Study PDF Company Profile 3,000 Employees Serving 1.4 Million Homes & Businesses Multilingual customer service Reducing Calls And Chat Duration Whilst Boosting Customer Satisfaction The customer experience was streamlined as […]

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