Financial - Synthetix https://synthetix.com Customer service software | Conversational AI Mon, 09 May 2022 16:22:01 +0000 en-GB hourly 1 https://wordpress.org/?v=6.6.2 Yorkshire Building Society And Synthetix: 17 Years Of Delivering Excellent CX https://synthetix.com/case-study/yorkshire-building-society-case-study/ Tue, 15 Mar 2022 09:04:19 +0000 https://synthetix.com/?p=27576 Case Study One of the UK’s largest building societies, Yorkshire Building Society provides financial services online, over the phone and via their 240 locations. Yorkshire Building Society deploys Synthetix’s customer service chatbot, self-service tools and live chat across its brand portfolio to streamline online CX and boost CSAT.  Download Case Study PDF Company Profile £45 Billion in assets […]

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]]> How Financial Services Provider Achieved Significant Contact Reduction With Synthetix Tools ​ https://synthetix.com/case-study/financial-services-provider-case-study/ Mon, 14 Mar 2022 17:11:55 +0000 https://synthetix.com/?p=27508 Case Study Synthetix began working with one of the UK’s leading Financial Services providers in 2014, with goals to deflect routine queries to self-service channels and enhance CX. Since then they have implemented our CX suite including FAQ tools, chatbot, live chat and SEO-friendly help centre.  Download Case Study PDF Company Profile 1,500 Employees 2.5 […]

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